GENERAL TERMS AND CONDITIONS
RESERVATION
Enquiries and bookings are accepted through our website, by e-mail, by phone or in person at the hotel’s front desk. After booking, the guest confirms that they are familiar with the General Terms and Conditions and that they fully accept them.
For the reservation to be considered valid, the guest has to send the required information to the hotel and, if necessary, pay a non-refundable deposit in the amount of the first night’s stay within 7 days from receiving the offer.
In case of a booking for three or more rooms, we require a non-refundable deposit of 30% of the total cost of the reservation within 7 days from receiving the offer.
The following discounts are available:
– 20% for single use of a double room – except for the period from June 1st to September 15th;
– 25% for sojourn of one adult and one child up to 12 years in a double room – except for the period from June 1st to September 15th;
*The minimum age to book a room is 18.
CANCELLATION
For the period from May 17th to September 20th it is possible to cancel reservations free of charge up to 15 days prior to the arrival date. However, after that time, the hotel will charge the amount of the first night’s stay. In case of no-show, the total price of the reservation will be charged.
For the rest of the year it is possible to cancel reservations free of charge up to 2 days prior to arrival date. However, after that time, the hotel will charge the amount of the first night’s stay. In case of no-show, the total price of the reservation will be charged.
In case of early departure without a prompt notice 24 hours prior to the departure date, the total price of the reservation will be charged.
SERVICE COSTS AND SOJOURN TAX
Service costs are calculated per room or per person per day as highlighted on the price list. Additional services are not included in the price and are paid separately by the guest. Please note that the maximum number of people per accommodation unit is one or two. Please contact the hotel directly for additional beds before reservation.
For stays without reservation, the hotel applies the prices and terms included in the price list displayed at the hotel’s front desk. All prices are subject to change without notice due to supply and demand of accommodation units, cost of energy resources, inflation or emergency situations. Prices can increase by up to 10%.
The tourist tax is not included in the price of the accommodation service. For the period from April 1st to September 30th the sojourn tax cost 1,60€ per person per day, while for the rest of the year it cost 1,10€ per person per day.
Children under the age of 12 are excluded from the sojourn tax, while children aged 12 – 18 pay a discounted rate of 50%.
PAYMENT
The hotel accepts payment in cash (only Euros) and with debit/credit cards (Visa, Mastercard, Maestro and Diners)..
CHECK-IN AND CHECK-OUT
Check-in time is from 2pm to 9pm on the arrival date. Upon check-in guests are required to provide a valid identification document. If guests have not checked in till 10pm we will consider such behavior as a no-show and charge the „no-show“ fee i.e. the total cost of the reservation.
Check-out is possible from 8am to 10am on the departure date. If available, the late check-out fee is 50% of the price for the night on the requested date.
If you cannot check in or check out during the hotel’s regular hours please contact the reception in time.
HOSPITALITY SERVICES
The café and restaurant are at the disposal of our guests in the form of additional services, but the hotel does not guarantee seating in the à la carte restaurant without a proper reservation. All hospitality services are payable either after consumption or during check-out.
ADDITIONAL SERVICES
Additional services such as half-board, washing and ironing, bike or sunbed rental, tennis court rental and similar are not included in the accommodation price. You can book these extra options during your stay or prior to arrival by contacting our front desk.
CHILDREN AND EXTRA BEDS
Cribs is free of charge.
Children under the age of 6 can stay free of charge.
An extra bed is charged 15€ per day.
The maximum number of extra beds and/or cribs in double rooms is one.
PETS
Pets are not allowed.
MAINTENANCE OF ACCOMMODATION UNITS
Housekeeping is done in the morning hours, until 2pm. The user is obligated to notify the cleaning staff if he doesn’t want their room to be cleaned by displaying the „Do not disturb“ sign on their door. Displaying the sign for longer than three days is not allowed, the hotel is obligated to take care of its property on a regular basis. Bath towels are changed every day, while bed linen are changed every third day.
SAFETY AND VALUABLES
The hotel is not liable for any loss of personal belongings.
Outside the standard coverage of the insurance policy, the hotel does not bear any responsibility in the event of death, illness or injury to anyone in the hotel, if an adverse event has not been caused directly by the hotel or occurred due to the negligence of its staff.
OBLIGATIONS OF THE CUSTOMER
Upon arrival, guests must present a valid identification document at reception and agree to abide by the house rules of Hotel Zlatna vala. We reserve the right to terminate the contract and stop providing services if guests violate the provisions of the house rules and if their behavior damages or disturbs other guests at the hotel. When inspecting the accommodation unit, the guest is obligated to report any visible damage and/or error. Every later report will not be addressed to the previous guest, but the guest who is currently staying in the unit. The hotel keeps its right to calculate and charge the cost of its property that is assessed to have been destroyed during and after the guest’s stay at the hotel.
The loss of room keys will be charged 20€.
The loss of remote controls for the private parking lot will be charged 40€.