Policy privacy

Privacy Policy
INFORMATION ON PERSONAL DATA PROCESSING

In the course of its activities, Zlatna Vala collects and processes personal data in compliance with all relevant laws and regulations.

The protection and security of the personal data of our customers, clients and business partners is our priority.

Please read this Information carefully!

Personal data controller

Zlatna Vala is the personal data controller in accordance with the law and regulations on the protection of personal data. Zlatna Vala, as the personal data controller, determines the purpose and means of personal data processing and is responsible for the storage and use of personal data in paper and/or electronic form. Zlatna Vala, in its business, may also be the processor of personal data.

Personal data we collect

The personal data we collect depends on: the type of service we provide to our customers, users and clients, the customer’s intention to use our services, the type of contract we conclude with our client, as well as the customer’s intention to exercise their rights based on legal and regulatory provisions on the protection of personal data. First of all, this is data without which we cannot provide the service, and includes at least:

basic personal data (name and surname)
basic contact data (address, telephone number, email address)
other personal data necessary for the exercise of the client’s rights based on legal provisions on consumer protection.
Collection and use of personal data

Zlatna Vala collects and manages personal data for the purpose of the purchase and sale relationship for products and services from its own offer and in order to fulfill legal and regulatory obligations as well as for the purpose of realizing its own legitimate interests of lawful business. If we are required to do so by relevant legal regulations, we will additionally ask the user for his (your) explicit consent for certain reasons.

The reasons why we process personal data for the purpose of concluding and fulfilling contractual obligations are:

sale of services
Zlatna Vala’s sales and marketing activities
administering the contractual relationship
management and receiving complaints, grievances and claims
collection procedure or forced debt collection
other legal obligations arising from Zlatna Vala’s business operations
The reasons why we process your personal data based on our legitimate business interests are:

notification of changes related to business conditions
prevention and detection of fraud
For all other activities not covered by the reasons stated above, we will request additional consent. Our clients have the right to withdraw the consent given at any time.

Access to personal data

Zlatna Vala takes technical and organizational measures to ensure that the collected personal data is processed only in a manner that is consistent with the stated purpose. If necessary for the purpose of performing our business activities, access to personal data will be provided to third parties, namely: state bodies and public authorities that have the right to access personal data for the purpose of implementing legal obligations; lawyers, service providers, printers, financial institutions and other business partners. All except state bodies and public authorities process personal data exclusively according to Zlatna Vala’s instructions

Processing of personal data

User personal data will be processed by the processors listed in the Access to personal data section, whose responsibility and obligation to protect personal data and maintain their confidentiality is defined by the contractual relationship and in accordance with all technical and organizational measures and legal regulations governing data protection. Your personal data collected by Zlatna Vala for the purposes listed in the Collection and use of personal data section will not be accessible to anyone who is not authorized by Zlatna Vala to do so

Exercise of rights

When legally provided for, the user, customer, client has the right to information about the processing of their personal data; withdraw their consent at any time, if we process personal data with the given consent; correct or supplement personal data so that they are always accurate; delete personal data when they are no longer needed for the above purposes; file a complaint with Zlatna Vala or the competent state body.

Zlatna Vala provides all interested parties with communication channels for exercising their rights related to the protection of personal data, by submitting a request:

via e-mail sent from an e-mail address registered in the Zlatna Vala system to info@zlatna-vala.hr

via a web form on the website https://zlatna-vala.hr/

Regardless of the selected communication channel, the request must be submitted in person and in a way that enables Zlatna Vala employees to identify the applicant.

Right to object to the supervisory authority

In addition to objections to the processing of personal data submitted to Zlatna Vala, objections to the processing of personal data can also be submitted to the Personal Data Protection Agency, Martićeva 14, Zagreb, 00385 (0)1 4609 999, azop@azop.hr , www.azop.hr

Personal data retention

The period of time for which we retain users’ personal data depends on the purpose for which we process it.

Data related to membership in the Zlatna Vala loyalty program, as well as related customer data opened due to sales transactions or the provision of other services, are retained permanently.
Data collected for processing based on a legal basis are retained in accordance with the time limits of the provisions of the relevant law (for example, the Accounting Act, etc.)
To communicate to exercise rights related to the protection of personal data, it is necessary to use the communication channels defined in the chapter “Exercise of rights” so that each request is processed and the user as the initiator is identified

Updating the Information on the processing of personal data

Zlatna Vala regularly revises and updates the Information on the processing of personal data in accordance with changes in its own business processes or based on legal and regulatory obligations. If there are significant changes that significantly affect the processing of personal data, we will publish the information on the website without delay and inform you directly.

Cookies and tracking of internet activity

A cookie is a text file that the websites you visit store on the user’s device (computer, tablet, smartphone). Zlatna Vala uses cookies to make it easier for visitors to access and improve the functions provided by zlatna-vala.hr

The user can delete or block cookies at any time in the settings of their internet browser.

Zlatna Vala uses services for analyzing visits and monitoring customer habits on the zlatna-vala.hr website, such as Google Analytics. The service provider can use cookies to track the user’s visits to our and other websites and, based on this, show the user Zlatna Vala paid advertisements or advertisements from other service users. The user can stop the display of advertisements on the page of the service provider responsible for displaying advertisements.

Newsletter and use of personal data for marketing

If the user wants to receive notifications about our offer via e-mail, it is necessary to subscribe to the Newsletter. When filling out the registration form, it is necessary to fill in the marked fields and enter the e-mail address to which he wants to receive the Newsletter. At any time, the user can unsubscribe from our Newsletter in accordance with the instructions they will receive by e-mail after registration, as well as in each Newsletter. All registered users can register or unsubscribe from the Newsletter at any time in their profile.

For the delivery of the Newsletter, Zlatna Vala may use the technical services of external business partners. In the above case, Zlatna Vala provides them with the processing of only the e-mail address that the user has registered for receiving the Newsletter. We also ensure that the selected business partner uses it only and only for the delivery of our Newsletters, during the period of time while the user is registered for it, and may not use it for other purposes.

Zlatna Vala will not share the user’s contact information provided for the Newsletter registration with third parties, except in the case and under the conditions specified in the previous chapter. Likewise, if the user has not registered to receive the Newsletter, as a customer or user, he may only receive a message from us related to the order, payment or activities that he personally initiated. In addition to the above, Zlatna Vala will deliver information about changes related to our business and the relationship with the client, customer as a user of our services, to the user’s email address.

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